TCEX Login Password Reset Guide
Resetting your login password on the TCEX platform is generally divided into two scenarios: Forgotten Password (Logged Out) and Changing Password (Logged In).
1. TCEX Forgotten Password (Logged Out) Applicable when you are unable to log into your account.
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Go to the Login Page: Open the official TCEX website or App, and click “Forgot Password” on the login interface.
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Identity Verification: Enter your registered phone number or email address, then click “Get Verification Code.”
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Enter Verification Code: Input the 6-digit code received via SMS or email (if Google Authenticator is enabled, you may also need to enter your 2FA code).
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Set New Password: Enter a new password that meets the security requirements and confirm it.
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Submit: Click submit and log in using your new password.
2. TCEX Changing Password (Logged In) Applicable for periodic security updates or when the current password is known.
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Access Security Center: After logging in, click your avatar or Asset Center in the top right corner, then select “Account Security” or “Security Settings.”
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Locate Login Password: In the security configuration list, find the “Login Password” section and click “Modify” or “Reset” on the right side.
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Two-Factor Authentication: Enter your current password and complete the required dual verification (SMS/email code and 2FA dynamic code).
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Save New Password: Set your new password and save the changes.
Vietnam crypto exchange TCEX Account Security Notes
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Security Withdrawal Lock: In accordance with platform risk control rules, withdrawals are typically suspended for 24 hours after a login password reset to protect your funds.
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Password Strength Requirements: It is recommended to use an 8–32 character password containing a mix of uppercase letters, lowercase letters, numbers, and special symbols.
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Missing Verification Code: Please check your email spam folder or ensure SMS blocking is disabled on your mobile device. If you have lost access to your bound authentication device, contact official customer support to apply for a manual security unbinding.