What to Do If TCEX Registration Fails?

What to Do If TCEX Registration Fails?

Registration failures on TCEX (such as MVNO services, crypto trading platforms, or Vietnam TCEX/VIXEX-related projects) are usually caused by account conflicts, blocked verification codes, identity verification (KYC) issues, or network/system restrictions.

1. Reasons and solutions for TCEX registration failures on the Vietnam crypto exchange

• Network and Regional Restrictions

  • Network Environment: Switch your network mode (e.g., from Wi-Fi to 5G cellular data, or disconnect your VPN/proxy nodes). Certain platforms implement anti-bot or risk management blocks on specific IP ranges or proxy nodes.

  • Browser Cache: Clear your browser cache and cookies, or try reopening the registration page using Incognito mode.

• Verification Code Delivery Issues

  • SMS Verification Code: Check if your phone has call/SMS blocking turned on, spam filters enabled, or full device storage.

  • Email Verification Code: Check your Spam/Junk folder and promotions tab. If you are using QQ Mail or NetEase 163 Mail, international verification emails may be blocked by system filters. It is recommended to try a Gmail or Outlook account instead.

• Account Information Conflicts

  • Duplicate Registration: Confirm whether the phone number or email address was previously registered. If the system prompts “Account already exists,” use the “Forgot Password” feature to reset access.

  • Formatting Errors: Verify if the international country code was added correctly (e.g., +86 for Mainland China, +84 for Vietnam), and ensure no leading 0 is added before the phone number.

• Identity Verification / KYC Failure

  • Document Clarity: When uploading ID card or passport photos, ensure the document is unobscured, free of glare, clear (not blurry), and all four corners are visible.

  • Data Accuracy: Ensure the full name, ID number, and date of birth match the original document exactly (pay attention to the order of first and last names).

2. Contacting TCEX Customer Support to Speed Up Resolution

If registration still fails after completing the steps above, contact TCEX official customer support or the technical support team. Including the following information in your support ticket will significantly expedite the process:

1. The phone number or email address used during registration.

2. The specific error message or error code displayed upon failure (e.g., User already exists, Verification code error, IP restricted).

3. A full screenshot of the registration failure page.

Security Warning: Always ensure you register via official TCEX channels or the official App. Do not click links sent by unverified third parties or on social media platforms to protect against phishing websites and fraudulent activity.